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Replacement Policy:

  • Contact SAONAM Customer Service at 0902 577 792 obtain an RMA number.
  • Fill out the Return Material Authorization Form in its entirety place the RMA Form in the box with the item(s) being returned.
  • Return the authorized item(s)per shipping instructions.
  • Our Service Department will process your request.

SRF forms can be obtained by Contacting Customer Service at


Service Request Form

Company: Contact Name:
City: State: Zip:
Email Address:
Phone: Fax:
SRF No: Date Issued:
(Obtained from SAONAM ’ Customer Service)
Qty Model Number Description Reason for Service Serial # Order Number Order Date

Shipping Instructions:

  • The bottom of the original packing slip contains SAONAM ’ returns address. Use this portion of the form to affix to the box(s).
  • Be sure to obtain an SRF number and clearly mark the outside of the box(s) with this number.
  • Ship only the items that are authorized.
  • Ship returned items to:

SAONAM Chemicals Co., Ltd 92, street 13, Binh Tri Dong B Ward, Binh Tan Dist. HCM cty. VN

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